WE’RE YOUR PARTNERS IN CHANGE

ABOUT US.

At Heart of the Matter, we help integrate positive change and build healthy, collaborative and productive organizations. Our custom virtual and in-person  consulting, training and coaching help leaders, teams and organizations leverage their successes and multiply their results.

Chloé Norman
Chloé NormanProgram Designer & Facilitator
Chloé’s program design philosophy is simple – to create programs that are human. They honour the people in the room, are distilled to what’s most important, and pave the path toward behaviour change.

She translates the complex neuroscience of working together into concrete, achievable habits and behaviours.

Sandra Norman
Sandra NormanCoach & Facilitator
Sandra’s coaching helps people invest their strengths in the work they do and develop their personal leadership effectiveness and impact.

She engages appreciatively with her clients partnering with them to help them bring more of themselves and their talents to their work.

Mark Norman
Mark NormanCo-Founder
Mark has over 35 years of experience helping leaders to develop team and company cultures that draw out the best in people as they achieve results.

He approaches change in a pragmatic and respectful way and builds high levels of trust with his clients.

WHAT WE DO.


WHO WE HELP

  • Seasoned leaders
  • Developing leaders
  • Leadership teams
  • Manufacturing, health care, financial, not-for-profit and municipal government sectors
  • Individual, teams and entire organizations

WHAT OUR CLIENTS WANT

  • High trust environments marked by collaboration
  • To waste less time in conflict and confusion
  • To understand and appreciate individual contributions
  • To pursue shared goals through emotionally intelligent interactions

OUR PILLARS.

We intentionally attend to three facets of positive organizational culture which guide our designs, conversations and outcomes within our company and with the people we serve.

WHAT OUR CLIENTS ARE SAYING.

Mark’s genuine caring and respectfully candid approach demonstrated to all staff the sincerity of what it was we were trying to achieve, and how that would benefit all staff, our communities, and the people we directly serve…

Mark delivered one of the most enlightening courses I ever attended. His approach makes it as simple as possible to understand while delivering on all the subtleties of what makes for great leadership and management. I recommend him to anyone that truly wants to take the extra step towards excellence. Thanks Mark!

Martin Drolet, Area Parts & Service Manager, Toyota Canada

Our management team has been working with Mark for many years but over the past few we have been engaged in a leadership development program that has helped us move our organization forward despite many challenges […] The growth in our leadership abilities has translated into performance improvements that we can measure each and every day. Mark is a critical part of our continued success.

René Veillette, Managing Director, Hanon Systems Canada Inc.

Sandra is dedicated to ensuring our results were and continue to be achieved. Her ability to diagnose the essence of what we needed, sensitively challenge our thinking and also provide professional support to reach our goals, is commendable and refreshing.

James Hunt, Executive Director, UCB Canada

With Sandra’s coaching support, my goals as well as my team’s goals were not only met but were exceeded significantly. In excess of 125% across all lines of business.

Sandra is a breath of fresh air. With every session, she gently challenged my thinking and helped me establish an action plan forward. Her ability to truly get to the ‘heart of the matter’ provided me with valuable insights that have built up my confidence as a leader and tools that I will gratefully carry with me throughout my career.

Abigail Miller, Northumberland County

WE’RE HERE TO HELP YOU.